Frequently Asked Questions

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Orders & Shipping

How long will it take for my order to arrive?

Orders can take 1-3 business days to process before shipping. From there, shipping times are dependent upon location but is typically between 5-10 days.
Note: FedEx and USPS are currently experiencing some transit delays so tracking details may take longer than normal to update. Please allow for additional time for all deliveries.

How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into your spam, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

Can I make changes to my order before it ships?

Unfortunately, we can't make changes or cancel an order after it's been submitted unless it is on preorder.

Returns & Exchanges

What is your return/exchange policy?

Our products are guaranteed for 14 days. If any issues arise during that time it can be returned for a refund or exchange. Items must have been purchased from Zenora and must be returned in their original condition and packaging (unwashed, unworn, and tags still attached). Refunds are given in the form of store credit unless stated otherwise.

How do I make a return/exchange?

Head to our Returns & Exchanges page for options and a step-by-step guide. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).

When will I receive my refund?

You should receive your refund upon the first carrier scan. Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.

My package arrived damaged, what should I do?

We’re sorry to hear that! Please send a photo to our Customer Care Team at info@zenorastudios.com and include your order number so we can take a closer look and help find a solution.

Products & Sizing

Do you have a size guide?

Yes, we have size guides in the product description for every item.

Which size should I purchase?

We use standard US letter sizing unless otherwise specified in the item description. Our size guide can be found on every product page. 

How do I care for my item?

All of the washing and care instructions can be found on the care label on the inside of your garment. Always wash with similar colours to avoid colour transfer.